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AI phone ordering and answering for restaurants, compared by real use
Pizzerias dominate this page, and the press coverage is unusually detailed. Hospitality Technology reports Via 313’s phone AI takes an estimated $25,000–$30,000 in orders a week and that only 6–7% of DeCheco’s callers ask for a human, while The Boston Globe found Crush Pizza’s customers “surprised” and some “standoffish” after the switch. Most of these owners kept their staff and moved them to in-store work.
This page is built from 12 sourced examples (0 owner-told, 7 press, 5 vendor) and the 8 tools they name.
How this is ranked: by the number of owner-told and press stories that name the tool, then by total stories. Vendor case studies count, but lower. We don't test-drive or score tools, and affiliate links never affect the order. Affiliate disclosure.
| Tool | Real examples | Starting price |
|---|---|---|
| Loman AI | 3 (2 press, 1 vendor) | not checked |
| Kea | 1 (1 press) | not checked |
| Toast | 1 (1 press) | POS from $69/mo (Starter Kit $0/mo) checked 2026-10-13 |
| VoicePlug AI | 1 (1 press) | not checked |
| Yelp Host | 1 (1 press) | not checked |
| Certus AI | 2 (2 vendor) | not checked |
| PolyAI | 1 (1 vendor) | not checked |
| VoiceBit | 1 (1 vendor) | not checked |
The stories behind the table
- Loman AI: DeCheco's Pizzeria (press); Costa Alexandrou (press); Little Italy (independent pizza restaurant) (vendor)
- Kea: Kiplan Welsch (press)
- Toast: Kiplan Welsch (press)
- VoicePlug AI: Ray Villaman (press)
- Yelp Host: Alyssa Gangeri (press)
- Certus AI: Boardwalk Pizza (vendor); Gold Coast Kitchen (vendor)
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Step-by-step guide
Quick answers
Which tool comes up most often for this?
Loman AI, named in 3 of the 12 sourced examples on this page (2 press, 1 vendor).
How many of these stories come from owners or the press?
7 of 12. The rest are vendor case studies, which we label and rank lower.
What do these tools cost?
Starting prices we have checked: Toast POS from $69/mo (Starter Kit $0/mo) (checked 2026-10-13). Others aren't checked yet, so see the vendor.
Is the ranking paid?
No. Tools are ranked by how many owner-told and press stories name them. Affiliate links never change the order.
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