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Use AI as a missed-call backstop that books patient appointments

who Fadel Eye Professionals, five optical locations in Texas

What it does

Staff answer first; after four rings an AI receptionist picks up, books the appointment and logs the call.

Tool cost

See the vendor’s pricing

Setup

Easy · or we do it from $497

Tools

Solutionreach AI Receptionist

Missed callsBooking & no-showsHealthcare & Dental

The problem

Patient calls went to voicemail during peak hours and after closing.

What happened

In 42 days it answered 1,300 calls and booked 71 appointments, per the Solutionreach story.

Vendor case study Quoted in the source: Victor Rodriguez, practice manager, Fadel Eye Professionals. Source: Solutionreach customer story (2026-06) · Added 2026-10-13. Results as reported by the source; we haven't independently verified them.

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How to set it up yourself

  1. List your services, service area, hours and pricing rules in one doc.
  2. Turn on an AI receptionist (or your field-service app's built-in one) and paste that doc into its knowledge settings.
  3. Connect it to your real calendar so it only offers open slots.
  4. Forward missed or after-hours calls to the AI number.
  5. Review every AI call summary daily for the first two weeks and fix wrong answers.

Copy-paste prompt

You are the receptionist for {BUSINESS}, a {TRADE} business in {CITY}. Answer only from the business info below. Collect name, phone, address and the problem. Offer the next open slot from the calendar. If it's an emergency or you're unsure, take a message and say a person will call back within {X} minutes. Never quote a price that isn't listed.

Business info:
{PASTE}

Rather not do it yourself?

We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.

Get this set up

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