Turn restaurant phones back on with AI that takes orders and routes catering
Spyros Marinos, owner of Stations Restaurant and Catering in Tecumseh, Michigan, as told in a Certus AI case study
Certus AI answers every call 24/7, takes orders, handles dietary questions, redirects catering calls to the catering manager based on live availability, and takes voicemails without staff picking up.
See the vendor’s pricing
Medium · or we do it from $497
Certus AI
The problem
At a prior high-volume restaurant he had turned phones off because about 95% of calls went unanswered and staff got stuck on 15-minute order calls while food burned.
What happened
As reported: $2,500/mo labor saved, $3,722/mo added in upsells, and previously missed calls now answered 24/7. Results labeled as reported by Certus.
Vendor case study Quoted in the source: Spyros Marinos, Owner, Stations Restaurant and Catering. Source: Certus AI case study: Stations Restaurant (2026-02-05) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Decide which calls AI can close (orders, hours) vs must route (large catering).
- Connect the agent to your POS or order sheet.
- Set catering routing to a named manager with live availability.
- Review call summaries daily for the first two weeks.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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