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Stop losing calls during installs with an automatic missed-call text-back
Daniel Jaimes, who runs Supreme Auto Glass in Jurupa Valley, California, with his father Gerardo and wife Natalie, interviewed by AGRR Magazine
NewBizAI follows up on missed calls by text so callers get a response while the team finishes the job, and the lead is waiting for a callback.
Easy · or we do it from $149/mo
NewBizAI
The problem
On a three-person team, the phone rings mid-installation, right after running a urethane bead with limited time to set the windshield, and callbacks got forgotten.
What happened
"We know NewBizAI will follow up with them, and we don't have to worry about forgetting to call them back," Jaimes says. "We never miss calls anymore. And we make more money." The shop beta tested the program and helped its founder work through bugs. No revenue figure is given.
Quoted in the source: Daniel Jaimes, Supreme Auto Glass. Source: AGRR Magazine: New Kid on the Block (Abby Bowman) (2026-05-22) · Added 2026-10-16.
How to set it up yourself
- What Supreme Auto Glass used: NewBizAI to text missed callers back during installs. The shop beta tested it with the founder. Its price isn't checked here.
- Decide when calls should go to the text-back: during installs, lunch and after hours. Write the first text and questions with the prompt below so the caller knows a person will call back soon.
- DIY alternative if you don't use NewBizAI: forward unanswered calls to Smith.ai's AI Receptionist (free tier with 25 calls/mo; $150/mo for Pro), paste the same questions into its call script, and have summaries sent to the phone you check between jobs.
- Make two test calls while you're on a job and confirm the summary reaches you. Then set a habit: check messages each time a windshield is set, and call back in order.
Copy-paste prompt
Write a missed-call text and short follow-up script for {SHOP NAME}, a small family auto glass shop in {TOWN}. The first text (under 160 characters) says we're on an install, a person will call back within {CALLBACK WINDOW}, and asks what vehicle and glass they need help with. Follow-ups, one at a time: year, make and model; windshield or other glass; chip or crack and roughly how big; insurance or cash; mobile service or come to the shop. Answer only from: hours {HOURS}, service area {SERVICE AREA}. Never quote a price or a time slot. End with: Thanks, {FIRST NAME} will call you shortly.One short email a day: 3 new AI use cases from real small businesses, each with its source and setup steps, plus a Tool of the Day. Free, no spam, unsubscribe anytime.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. Terms. We reply within 1 business day.
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