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Show every car's overdue maintenance by priority so customers say yes to the work they need
Tony Perez, owner of Euro Car Doctor (independent repair shops in Irvine and Costa Mesa, California)
Before each appointment, service writers collect the plate or VIN. An AI tool compares the car's service history (manufacturer data and CARFAX) with the factory maintenance schedule and preloads items as red (urgent or past due), gray (due by the next oil change) or green (not needed now). It also suggests questions and rebuttals for the writer, summarizes the customer's description for the technician, and flags recorded calls where a customer gets upset.
See the vendor’s pricing
Medium · or we do it from $497
CARFAX
The problem
He wanted to sell more planned maintenance instead of only fixing urgent problems, and to get every service writer at every location presenting it the same way.
What happened
As reported by Ratchet+Wrench: many more customers say yes because they can see what the manufacturer recommends, and new service writers ramp up faster. No figures given. Perez says the process only works if writers follow every step and focus on the priority items, or customers feel oversold.
News report Source: Ratchet+Wrench (2026-02-02) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Ask for the plate or VIN when the appointment is booked, not at the counter.
- Have the tool sort overdue and upcoming items into urgent, soon and not needed.
- Present the urgent items first and say plainly you won't recommend anything the car doesn't need.
- Book the second-priority items for the next visit instead of pushing them all today.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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