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Role-play customer calls with AI to train service advisors

who Mike Allen, owner of Carfix, a three-location independent shop near Raleigh, North Carolina

What it does

Generative AI, fed the shop's preferred scripts and switched into voice mode, role-plays customer conversations so advisors can practice both sides.

Tool cost

See the vendor’s pricing

Setup

Easy · or we do it from $497

Tools

Varies

The problem

New service advisors needed practice handling objections and explaining repairs.

What happened

As reported by Ratchet+Wrench: used for advisor training. He says AI assistants should identify themselves and offer a human. No figures given.

News report Source: Ratchet+Wrench (2026-03-17) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.

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How to set it up yourself

  1. Paste in your approved scripts.
  2. Ask the AI to play a hesitant customer in voice mode.
  3. Swap roles and review the transcript.

Rather not do it yourself?

We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.

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