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Reply to reviews and summarize contracts with Gemini at a three-location auto glass shop
Adren Savitch of Titan Auto Glass (three locations in Plano, Carrollton and Frisco, Texas), interviewed by AGRR Magazine
Google Gemini reads and summarizes contracts, writes how-to documents and drafts replies to customer reviews. Blaze AI writes and posts the shop's social media posts, and Podium helps customers get quotes and answers to common questions.
Google Gemini free plan (Google AI Plus $4.99/mo) · Podium Core $399/mo
Easy · or we do it from $149/mo
Google Gemini, Podium, Blaze AI
The problem
Running three shops meant a steady stream of contracts to review, how-to documents to write, customer reviews to answer and social posts to keep up with.
What happened
AGRR Magazine reports Titan added Blaze AI for social posts soon after starting with AI, and added Podium last year to help customers get quotes, answer frequently asked questions and assist with sales. No time or revenue figures are given.
Quoted in the source: Adren Savitch, Titan Auto Glass. Source: AGRR Magazine: New Kid on the Block (Abby Bowman) (2026-05-22) · Added 2026-10-16.
How to set it up yourself
- What Titan Auto Glass used: Google Gemini for contract summaries, how-to documents and review replies; Blaze AI to write and post social posts; Podium for quotes, FAQs and sales help. The steps below cover the free Gemini part.
- Reviews: in your Google Business Profile, select Read reviews and copy the reviews you haven't answered. Paste them into Gemini (free plan) with the prompt below, then edit each draft so it mentions the real job and never shares customer details.
- Post each reply yourself: next to the review, select Reply, paste your edited text and select Reply. Google checks replies before posting, which usually takes up to 10 minutes.
- Contracts and how-tos: upload a vendor or insurance-network contract PDF to Gemini and ask for a plain-English summary of payment terms, cancellation, liability and renewal dates, then have a person read the clauses it flags. For how-to docs, describe the task step by step and ask Gemini to turn it into a one-page checklist.
Copy-paste prompt
Draft replies to these Google reviews for {SHOP NAME}, an auto glass shop with locations in {LOCATIONS}. For each review: thank the person by first name, mention the specific service if they named it (windshield replacement, chip repair, calibration, mobile install), and keep it under 70 words. For a negative review, apologize without arguing, don't admit fault for anything not stated, and invite them to call {MANAGER NAME} at {PHONE}. Never mention insurance claim details, prices or any customer information. Use these keywords only where they fit naturally: {KEYWORDS}. Reviews: """{REVIEWS}""". Output: reviewer | stars | reply.One short email a day: 3 new AI use cases from real small businesses, each with its source and setup steps, plus a Tool of the Day. Free, no spam, unsubscribe anytime.
Tools used
Google Gemini
Google's AI assistant, integrated with Gmail, Docs and Workspace.
From $4.99/mo (Google AI Plus); free plan available (checked 2026-10-15)
Visit site →
Podium
Messaging, reviews and payments platform with AI lead response.
From Core $399/mo (checked 2026-10-14)
Visit site →Some tool links may be affiliate links. Disclosure
Checked prices: Google Gemini: from $4.99/mo (Google AI Plus); free plan available (verified 2026-10-15) · Podium: from Core $399/mo (verified 2026-10-14)
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. Terms. We reply within 1 business day.
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