← All use cases · Auto repair shops
Reply to Google reviews, write customer emails and update shop policies with ChatGPT at a tire and service dealer
Darrin Mallett, president of Kilgore Tire Services, a tire and auto service dealer with two locations headquartered in Kilgore, Texas, in Modern Tire Dealer
ChatGPT drafts his replies to customer Google reviews and his emails, and helped update shop policy and write a mission statement. He is the only one at the dealership using it so far.
ChatGPT Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo
Easy · or we set it up for $197
ChatGPT
The problem
Review replies, customer emails, policy updates and a mission statement all landed on the president's desk.
What happened
No figures given. He wants to get comfortable before rolling it out to his team, and would like AI next for suggested inventory orders and for prompting service writers with diagnostic questions.
Quoted in the source: Darrin Mallett, president, Kilgore Tire Services. Source: Modern Tire Dealer: 3 Tire Dealers Share Their Visions for AI (2023-08-14) · Added 2026-10-24.
How to set it up yourself
- What Kilgore Tire Services uses: the ChatGPT app, which he downloaded after seeing an ad. Reviews are on Google.
- Open your Google Business Profile reviews, copy one review, and paste it into ChatGPT under the prompt below with the location and the service the customer had.
- Edit the draft so it sounds like you (add the tech's name or a specific detail if you know it), then post it from your Business Profile. Never confirm a customer's vehicle details or invoice in a public reply.
- Save the prompt in a ChatGPT Project with your shop name, locations and tone so every reply starts the same way; use the same project for customer emails and policy drafts, and have a second person read any policy before it's posted.
Copy-paste prompt
You reply to Google reviews for {SHOP NAME}, a tire and auto service shop in {TOWN} with {NUMBER} locations. Write a reply to the review below in under 80 words, in a friendly, plain, small-town tone. If it's positive: thank them by first name and mention the service they had. If it's negative: apologize once without arguing, don't admit fault or discuss prices publicly, and invite them to call {MANAGER NAME} at {PHONE}. Don't invent details about the visit. Review: {PASTE REVIEW}We set up one AI automation in your tools, live within 48 hours of getting access, for $197. No call needed. Founding price for our first 10 customers (regular $297).
Auto repair shop? Get the scripts ready-made The $39 kit turns 22 sourced repair, collision and auto glass setups into ready-to-use AI receptionist instructions, missed-call texts, an intake checklist, repair update texts and review templates, with a setup checklist and a checked price table. Instant download, 30-day refund. See the $39 kit
One short email a day: 3 new AI use cases from real small businesses, each with its source and setup steps, plus a Tool of the Day. Free, no spam, unsubscribe anytime.
Tools used
ChatGPT
General AI assistant for writing, research, brainstorming and analysis.
From Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (checked 2026-10-23)
Visit site →Some tool links may be affiliate links. Disclosure
Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-10-23)
Rather not do it yourself?
The $197 Quick-Win: we set up one AI automation that saves you hours each week, in accounts you own, live within 48 hours of getting access. No call needed. Refund if it isn't live in 48 hours or isn't doing its job in the first 14 days. Founding price for our first 10 customers (regular $297). Terms.
See the $197 Quick-WinNeed more than one automation or ongoing care? Bigger setups: $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. We reply within 1 business day.
Related for Auto repair shops
Follow up missed calls and unfinished bookings with an AI receptionist, and switch to text if callers hang up
An AI voice receptionist called 'Zoe' follows up missed calls and unfinished online bookings.
via The Greek Herald · 2026-07-07Stop missing weekend calls at a busy auto garage
An AI front desk answers calls, books jobs, texts customers and fills the CRM.
Keep a paint-protection shop on the cars while an AI named Catherine answers the phone
Marlie AI agent "Catherine" answers inbound calls 7 days a week, captures lead details, and is trained by Brian from real call recordings…
Running something like this in your business? Submit your use case and we'll credit you with a link.
Get 3 new AI use cases every morning
One email every morning: 3 new AI use cases from real small businesses, each linked to its source, plus a Tool of the Day. Free. No spam, unsubscribe anytime. Privacy
Rather have one set up for you? The $197 Quick-Win.