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Let GoHighLevel's AI text responder book new leads by text, and keep people on the phones

who Dr. Allen Miner, founder of Illumin8 Chiropractic (13 clinics in four states) and CEO of the staffing agency Chiro Match Makers, on The ChiroX Show podcast

The problem

Each new patient costs $50 to $500 to acquire, so a lead that never gets a conversation is expensive, but the AI phone agents he tried weren't good enough to trust with the call.

What happened

He says they're getting 60 to 70% of people scheduled off the text responder without having to have a conversation. Self-reported.

Quoted in the source: Dr. Allen Miner, founder, Illumin8 Chiropractic. Source: The ChiroX Show: Don't Open a Second Clinic Until You Pass This Test (Dr. Allen Miner) (2026-06-09) · Added 2026-10-18.

How to set it up yourself

1. What Illumin8 Chiropractic does: new leads from ads and forms get an instant text from GoHighLevel's AI responder, which answers questions and books them; people still take phone calls. If you use another CRM, look for its AI text or SMS responder; the setup is similar.
2. Before turning it on, write the facts it may use: services, new-patient offer and price, hours, locations, insurance you take, and the questions it must hand to staff (anything clinical, billing disputes, complaints). Paste them into the responder's instructions with the prompt below.
3. Connect it to the calendar it books into, with the appointment types and slots new patients can take, and turn it on for new leads only at first.
4. Read every conversation for the first two weeks and track how many leads booked by text versus needed a call. Fix the instructions where it got something wrong, and have staff call anyone it couldn't book the same day.

Copy-paste prompt

You reply by text to new leads for {PRACTICE NAME}, a chiropractic office in {CITY}. Goal: book a new-patient visit. Facts you may use: {SERVICES, NEW-PATIENT OFFER AND PRICE, HOURS, ADDRESS, INSURANCE TAKEN}. Keep each text under 300 characters, friendly and plain. Ask one question at a time: what's going on, how long, and which day and time works. Offer two open times from the calendar. Never give medical advice or a diagnosis; for anything clinical, urgent or about billing, say a team member will call them and flag the conversation for staff.

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