Let AI take catering WhatsApp orders so the team stops being a translation layer
Manna Pot Catering Pte Ltd (Singapore); Belicia Tan, CCO
Odello (eAI) reads customer messages, matches menu packages, asks clarifying questions, prices and confirms orders, drafts staff replies, and tracks delivery ETAs — integrating with the existing accounting system.
See the vendor’s pricing
Advanced · or we do it from $497
Odello, eAI
The problem
Orders arrived as free-form WhatsApp/email/call messages that staff had to read, price, confirm and retype into the order system all day.
What happened
As reported by eAI: ~92% of orders handled end-to-end by AI; ~85% less order-admin time; ~30% of orders now arrive overnight and get instant replies; no new headcount — staff redeployed to relationships (vendor-reported; Belicia quotes in the piece).
Vendor case study Quoted in the source: Belicia Tan, CCO, Manna Pot Catering. Source: eAI / Manna Pot case study (2026-04-27) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Keep the channels customers already use (WhatsApp).
- Encode menu packages, dietary rules and pricing.
- Escalate odd requests; auto-handle the standard ones.
- Leave your accounting system in place and sync via API.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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