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Have AI write up technician and service-advisor notes so techs who aren't native English speakers and new advisors turn in clear notes
Adam Liu, owner of M-Spec Performance (three shops in Queens and Long Island, New York), in Ratchet+Wrench
Across his three shops, AI writes up the paperwork for technicians and service advisors, so notes come out complete and easy for customers to understand. Liu says it also helps staff without a car background write their own estimates. He has since moved into using AI for marketing, call sentiment, analytics and AI agents. The article doesn't name the tools.
Easy · or we set it up for $197
Not named in the source
The problem
Writing up technical notes is hard for technicians whose first language isn't English, and shops increasingly hire people from industries like hospitality who "don't necessarily know about cars" but may have to estimate their own tickets.
What happened
Per Ratchet+Wrench, the paperwork now takes a fraction of the time. "I have some technicians that English is not their first language, and so for them to write up technical notes is quite difficult, but now it's not at all. Like their notes are amazing. Why? Because AI wrote them for them," Liu says. He stresses that every AI tool has to be tested and verified before a process is handed to it. No dollar figures. The article is tagged for the shop-marketing firm Autoshop Solutions, which also sells an AI call-coaching product Liu has given a testimonial for; the tools behind his uses aren't named.
Quoted in the source: Adam Liu, owner, M-Spec Performance. Source: Ratchet+Wrench: How AI Is Changing How Auto Repair Shops Do Business (Christine Schaffran) (2026-10-30) · Added 2026-11-02.
How to set it up yourself
- What M-Spec Performance does: AI writes up technician and service-advisor notes at Adam Liu's three shops, which helps techs whose first language isn't English and new advisors from outside the trade.
- Pick one note type to start with, such as the tech's findings on a repair order. Gather five real examples with customer details removed.
- Have a tech dictate or jot what they found in their own words, in any language, and run it through an AI assistant with the prompt below (our suggestion; the source doesn't name a tool).
- Test it before you hand the process over, as Liu insists: a senior tech or the owner checks every AI-written note for a couple of weeks.
- Once notes are reliable, try the same approach for new service advisors drafting estimates, with a senior person approving each one.
Copy-paste prompt
You are writing repair-order notes for {SHOP NAME}. Turn the technician's rough notes below (they may be in {LANGUAGE} or broken English) into a complete, clear note in English: concern, tests performed, findings with measurements, recommended repair and parts, and anything that can wait. Use plain words a customer can follow. Don't add findings that aren't in the notes; list anything unclear as a question for the technician.
Technician notes: {PASTE}We set up one AI automation in your tools, live within 48 hours of getting access, for $197. No call needed. Founding price for our first 10 customers (regular $297).
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