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Explain a diagnosis to a client in their own language and draft visit summaries with ChatGPT, checking every line before it goes out
Fen Vet, a veterinary practice in Alberta, Canada, with CEO Dr. Cody Creelman interviewed by Today's Veterinary Business
When a Ukrainian-speaking client's dog was diagnosed with an ear infection, Dr. Creelman typed the explanation and treatment plan into ChatGPT, reviewed the response, had it translated into Ukrainian, and turned the screen to the client. The team also uses AI to generate post-visit summaries and discharge notes, and one doctor turns details from the visit into a friendly, story-style client message that still carries all the instructions. ChatGPT also drafts internal emails and HR paperwork. The practice software they use (Digitail) has AI built in.
From $0 (checked prices)
Easy · or we do it from $149/mo
ChatGPT, Digitail
The problem
Clients don't always share a language with the vet, and visit summaries and discharge notes take time the team would rather spend on patients.
What happened
As reported by Today's Veterinary Business: the client 'read it and smiled. He fully understood.' Creelman says 'we scan and fact-check everything. We see errors often, but that's expected,' and that editing is needed but AI has 'remarkably' increased their workflows. No time or revenue numbers given.
Quoted in the source: Dr. Cody Creelman, CEO, Fen Vet. Source: Today's Veterinary Business: Unleashed Potential, how artificial intelligence is changing veterinary medicine (2023-12-01) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- What they did: wrote the explanation in plain English first, reviewed ChatGPT's version, then had it translated and showed it to the client on screen.
- Keep names, contact details and record numbers out of consumer AI tools; describe the case generically.
- Ask for the plain-language version before the translation, so you can check the medicine in a language you read.
- Check the translation by asking for it to be translated back into English, and keep it short.
- For visit summaries, start from your own notes and have AI rewrite them for the client; a clinician reads every one before it's sent.
- Save the prompts that work as templates for the front desk.
Copy-paste prompt
Rewrite this for a pet owner at a sixth-grade reading level, then translate it into [language]. Keep the meaning exactly the same; don't add advice, doses or reassurance that isn't in my note. Format: 1) what we found, 2) what we're doing, 3) how to give the medication, 4) when to call us right away. After the translation, translate it back into English so I can check it. My note: [diagnosis, treatment, instructions, recheck date].
Tools used
ChatGPT
General AI assistant for writing, research, brainstorming and analysis.
From Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (checked 2026-10-14)
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Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-10-14)
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. Terms. We reply within 1 business day.
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