Expect some customer pushback when AI starts answering your pizzeria's phone
Tony Naser, owner of two Crush Pizza locations in Massachusetts and Mickey's N.Y. Pizza in New Hampshire
He rolled out an AI answering system at his stores.
See the vendor’s pricing
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AI answering system (not named in the article)
The problem
Missed takeout calls cost sales, but customers who call are often the ones who want a person.
What happened
As reported by The Boston Globe: many customers were 'surprised' and some 'standoffish' after the change. A useful counterweight to the success stories.
News report Source: The Boston Globe (2026-01-18) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Tell regulars before you switch.
- Offer a clear way to reach a person.
- Listen to a sample of calls in the first weeks.
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We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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