Build custom GPTs for equipment troubleshooting, HR policies and product questions at a café group
Melissa Villanueva, owner of Brewpoint Coffee (three cafés and a roastery near Chicago), interviewed by Fresh Cup
She uploaded all equipment manuals into a custom GPT for troubleshooting, built a writing assistant from existing HR documents to draft new policies, and made 'Ari', a GPT that answers product questions and suggests cold-brew recipes. She keeps customer relationships human and dropped tools that didn't help.
From $8/mo (checked prices)
Easy · or we do it from $497
ChatGPT
The problem
Equipment problems, HR policy writing and product questions took time away from running the cafés.
What happened
Self-reported: useful when the inputs are organized; several other AI tools were tried and dropped. No figures given.
News report Source: Fresh Cup (Coffee Think Tank) (2025-04-24) · Added 2026-10-13. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Collect manuals or policies into one folder.
- Build a custom GPT with clear instructions on when to be specific.
- Test it on a real problem before relying on it.
- Drop anything that creates more work.
Copy-paste prompt
Using only the attached equipment manuals, help me diagnose: {SYMPTOM} on {MACHINE}. List likely causes in order, the checks to do, and when to call a technician.Tools used
ChatGPT
General AI assistant for writing, research, brainstorming and analysis.
From Go $8/mo (Plus $20/mo) (checked 2026-10-13)
Visit site →Some tool links may be affiliate links. Disclosure
Checked prices: ChatGPT: from Go $8/mo (Plus $20/mo) (verified 2026-10-13)
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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