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Answer customer reviews and write clearer team emails with ChatGPT

who Zuhair Madanat, owner of Auto Glass Experts (two locations in North Carolina), interviewed by AGRR Magazine

What it does

ChatGPT helps the owner write detailed team emails so his meaning is clear and respond to customer reviews. Staff use AI to help write vehicle pre-inspection manuals and customer service rep training.

Tool cost

ChatGPT Free $0 (Plus $20/mo)

Setup

Easy · or we do it from $149/mo

Tools

ChatGPT

ReviewsOperationsAuto Repair & Service

The problem

Small writing jobs like detailed team emails, review replies and training manuals pulled the owner and staff away from customers.

What happened

Madanat says responding to reviews with AI helps the shop keep customer relationships and promote its work without taking extra time out of the day. "I love the time we have gained in using AI for small tasks," he says. "Less time at the computer and more time with people is always a win for me." No hours-saved figure is given.

Quoted in the source: Zuhair Madanat, owner, Auto Glass Experts. Source: AGRR Magazine: New Kid on the Block (Abby Bowman) (2026-05-22) · Added 2026-10-16.

How to set it up yourself

  1. What Auto Glass Experts used: ChatGPT for detailed team emails and review responses, plus AI help (tool not named) for pre-inspection manuals and CSR training.
  2. Make a ChatGPT project named "Shop writing" (select New project in the sidebar) and add your services, locations, tone notes and three of your own past review replies you liked, so drafts sound like you.
  3. Once a week, paste new reviews into the project with the prompt below. Edit each draft so it names the actual job, then post it from your Google Business Profile (Read reviews, then Reply).
  4. For team emails, paste your rough notes and ask: "Rewrite this so a new CSR can't misunderstand it; keep my wording where it's already clear." For a pre-inspection manual, list the checks you do on each vehicle and ask for a numbered checklist, then have your most experienced installer correct it.

Copy-paste prompt

You help {SHOP NAME}, an auto glass shop in {LOCATIONS}, reply to customer reviews. Match the tone of these past replies: {PAST REPLIES}. For each review below, write a reply under 60 words that thanks the customer, mentions the service they describe, and sounds like a person at a local shop. If the review is negative, acknowledge the concern, don't argue, and ask them to call {OWNER NAME} at {PHONE}. Don't invent details about the job and never include prices or insurance information. Reviews: """{REVIEWS}""". Output each as: reviewer | reply.
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Tools used

ChatGPT

General AI assistant for writing, research, brainstorming and analysis.

From Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (checked 2026-10-14)

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Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-10-14)

Rather not do it yourself?

We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. Terms. We reply within 1 business day.

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