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Use ChatGPT for customer messages and training materials, and to cut long messages down without losing the point

who Luke Rambo, president of Rambo Total Pest Control in Puyallup, Washington, in Pest Control Technology

What it does

The company found ChatGPT useful for "helping to create engaging and professional content for some customer interactions and internal training materials." When a message runs too long, ChatGPT reduces the word count while keeping the same message. The company makes sure it personalizes messaging so it doesn't sound robotic.

Tool cost

ChatGPT Free $0; Go $8/mo; Plus $20/mo

Setup

Easy · or we do it from $149/mo

Tools

ChatGPT

Customer questionsOperationsHome Services & Trades

The problem

Some customer messages and internal training materials needed to be more engaging and professional, and some messages the company wrote were simply too long.

What happened

No figures are given. Rambo also says the company has started integrating Power BI into its reporting, which "shows a lot of promise" (early days, not a result). Self-reported.

Quoted in the source: Luke Rambo, president, Rambo Total Pest Control. Source: Pest Control Technology: AI Use Becoming More Commonplace in Pest Control Businesses, Poll Finds (2024-08-23) · Added 2026-10-19.

How to set it up yourself

  1. What Rambo does: ChatGPT helps write some customer messages and internal training materials and shortens messages that run long; the company then personalizes them.
  2. Paste a long message you're about to send into the prompt below and set a word limit.
  3. Put back the customer's name, the details of their job and one line in your own words, so it doesn't sound robotic.
  4. Do the same with one piece of training material a week: paste your rough notes and ask for a clear one-page version.

Copy-paste prompt

Shorten this message from {COMPANY NAME}, a pest control company, to under {NUMBER} words, keeping the same meaning and every fact, date and instruction: {MESSAGE}. Friendly, professional tone, plain words. Then list anything you removed so I can check it didn't matter.
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Tools used

ChatGPT

General AI assistant for writing, research, brainstorming and analysis.

From Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (checked 2026-10-17)

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Some tool links may be affiliate links. Disclosure

Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-10-17)

Rather not do it yourself?

We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. Terms. We reply within 1 business day.

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