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Turn on a ServiceTitan voice agent named Aria to catch overflow plumbing and HVAC calls
Amanda Root, CEO of Tri-City Home Solutions (family-owned trades business in Milford, Connecticut)
Root’s team turned on ServiceTitan’s Virtual Agent (named Aria via an internal contest). Callers in queue could opt for Aria; later any call not answered within a set number of seconds routed to her. The team stress-tested the bot before go-live and Root coached it during a surprise full-list email blast.
See the vendor’s pricing
Medium · or we do it from $497
ServiceTitan Virtual Agent
The problem
CSR queues piled up and a marketing email blast once lit up the phones on a Friday with no extra staff ready.
What happened
In the first month tracked on the Mastering ServiceTitan podcast: revenue from booked calls up 186%, booking rate 65.6% (up 26 points), and the agent handled more than 400 calls. Root’s framing: sell one job off of it and you make your money back.
Told by the owner Source: Mastering ServiceTitan podcast: Amanda Root interview (2026-08-27) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Work with a ServiceTitan voice-agent specialist to set parameters and a dedicated number.
- Have the CSR team try to break the bot before go-live.
- Start as an opt-in for callers in queue, then make it the overflow default.
- Review call stats weekly and expand to after-hours once escalation features are ready.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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