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Text customers for reviews, scheduling and payments after every roofing job
Valley Roofing & Exteriors (Virginia); Sales Manager Joe Showalter and founder Anson Martin
Podium gives each customer one text thread for the whole job, sends review requests by text after work, and texts a payment link when the job is done.
From $399/mo (checked prices)
Easy · or we do it from $497
Podium
The problem
Customers did not know who to talk to, review asks were manual (22 reviews in all of 2019), phone tag burned sales time, and invoices took about three weeks to get paid.
What happened
As reported by Podium: review collection rose 4.3x to 182 reviews in 24 months at a 4.9 average; response time to new leads fell to about 15 minutes; phone time down ~40%; payment cycle improved from ~21 days to ~22 hours; $1.67M collected via text-to-pay in 2021.
Vendor case study Quoted in the source: Joe, sales manager, Valley Roofing & Exteriors. Source: Podium customer story · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Put every customer on one text thread for sales, production and payment.
- Auto-ask for a Google review by text when the job closes.
- Text a payment link instead of mailing invoices.
- Aim to reply to new leads in minutes, not hours.
Tools used
Podium
Messaging, reviews and payments platform with AI lead response.
From Core $399/mo (checked 2026-10-13)
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Checked prices: Podium: from Core $399/mo (verified 2026-10-13)
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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