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Teach one paid ChatGPT account how your company runs, then use it to write procedures and onboard a new technician

who Dion DeGennaro, general manager and third-generation employee of Sergio's Pest Control, a 50-year-old company in West Bloomfield, Michigan, in Pest Control Technology

The problem

As the team grew, onboarding and thorough documentation became more important, and he wanted a standardized way to bring new technicians on board.

What happened

"So, the big help that it was for me this year is I was able to onboard a new tech," he told the magazine. No time figures are given, and he says the industry is "still in the very early stages of it." Self-reported.

Quoted in the source: Dion DeGennaro, general manager, Sergio's Pest Control. Source: Pest Control Technology: PCOs Turn to AI for Task Automation and Marketing Help, Poll Finds (2025-09-05) · Added 2026-10-19.

How to set it up yourself

1. What Sergio's does: one paid ChatGPT account has learned over about two years how the company operates, and the general manager uses it for documentation and onboarding new technicians.
2. Start a ChatGPT project called "How we run" and add your service list, territory, scheduling rules, safety rules and how you want things done; correct it whenever it gets something wrong.
3. For each new hire, use the prompt below to draft an onboarding plan for the first two weeks, then have a senior tech check it.
4. Anything you explain twice becomes a written procedure in the same project, so the next hire starts from it.

Copy-paste prompt

Using what you know about how {COMPANY NAME} works (from this project), write a 10-day onboarding plan for a new pest control technician starting {DATE}. Day by day: what they learn, who they ride along with, which procedures they read, and a short check at the end of each day. Put safety and label training before any solo work. Mark anything you're unsure about as [CONFIRM WITH {MANAGER}].

Tools used

Some tool links may be affiliate links. Disclosure

Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-10-17)

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