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Rebuild a plumbing company's Google reputation with automated review asks
HEB Plumbing and Sprinkler — Kathlyn Smith, owner and Responsible Master Plumber (Bedford, TX area)
Birdeye automates review requests after jobs (customers choose text or email) so every completed job can generate a Google review without extra office work.
See the vendor’s pricing
Easy · or we do it from $497
Birdeye
The problem
Another plumber started using a similar name; mistaken negative reviews hit HEB's listing. HEB had only 7 reviews in 6 years and no system to collect new ones.
What happened
As reported by Birdeye: ~2,000% increase in reviews in the first year and about 4x more reviews than the same-name competitor; Kathlyn says customers call because "I love your reviews" (self-reported).
Vendor case study Quoted in the source: Kathlyn Smith, owner, HEB Plumbing and Sprinkler. Source: Birdeye case study · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Ask at checkout how the customer prefers a review request (text or email).
- Trigger the ask when the job is closed in your office system.
- Publish reviews on your site as well as Google.
- Monitor for reviews meant for a lookalike business and respond calmly.
Tools used
Birdeye
Review management and customer messaging with AI features.
From Pricing on request (checked 2026-10-13)
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Checked prices: Birdeye: from Pricing on request (verified 2026-10-13)
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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