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Put your policies and treatment procedures in a searchable AI so employees can ask "How do we treat bed bugs?" and get the answer

who Tom Drapeau, president of Freedom Pest Control in Merrimack, Massachusetts, in Pest Control Technology

What it does

Freedom uses the Trainual employee training platform, which stores all relevant information in one searchable database reachable from a desktop or the mobile app. Employees can ask its AI questions like "How much vacation time do I have?" or "How do we treat bed bugs?" and get instant answers with references. It also collects e-signatures to confirm employees have reviewed company policies, and has tests for more technical topics.

Tool cost

Trainual's price isn't checked here; ChatGPT Free $0; Go $8/mo; Plus $20/mo if you start with a ChatGPT project instead

Setup

Medium · or we do it from $149/mo

Tools

Trainual

OperationsHome Services & Trades

The problem

Employees need quick answers about company policies and treatment procedures, and the company needs to know they've read the policies.

What happened

Drapeau calls AI a game changer for the company's training and workflow management; no time figures are given. He also mentions AI meeting summaries and route optimization without naming the tools. Self-reported to the magazine.

Quoted in the source: Tom Drapeau, president, Freedom Pest Control. Source: Pest Control Technology: Pest Control, Powered by AI (2026-04-13) · Added 2026-10-19.

How to set it up yourself

  1. What Freedom does: policies, procedures and treatment protocols live in one training platform; employees ask its AI questions and get answers with references, sign off on policies and take tests on technical topics.
  2. Gather what you already have in one place: the handbook, PTO policy, a treatment protocol per pest and your safety rules. A training platform works, or start with a ChatGPT project or Claude Project holding those files.
  3. Test it with the 20 questions new techs ask most, using the prompt below, and check each answer against the document it cites.
  4. Add a sign-off and a short quiz for anything technical, and when a procedure changes, update the document, not just the answer.

Copy-paste prompt

You answer employee questions for {COMPANY NAME}, a pest control company, using only the attached documents: {HANDBOOK, POLICIES, TREATMENT PROTOCOLS}. For each answer, name the document and section it comes from. If the documents don't cover it, say "Not in our documents, ask {MANAGER}" instead of guessing. Never give a product rate that isn't in the documents or on the label. Question: {QUESTION}
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