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Log every quality issue and complaint in one dashboard that shows the crew the house and translates the feedback into Spanish
Dallas Sunrise Maids, a family-owned house cleaning company in Plano, Texas (founded by Kent Davis and Emily Sousa), on its own blog
Anomalies found on site visits are entered into a Tableau dashboard by keyword, and client complaints that come in by phone or email are logged in the same place. The dashboard matches the team with the client and pulls an image of the property from Google so cleaners remember the specific home (built with Python, Google Sheets and Make), and Google Translate translates the feedback into Spanish in real time, shown in a color-coded table that highlights recurring quality problems.
Make Core $12/mo billed annually or $16/mo monthly; Tableau isn't priced here; a shared Google Sheet works to start
Advanced · or we do it from $149/mo
Make, Tableau, Google Sheets, Google Translate
The problem
The Dallas area is too spread out to inspect every home, and feedback given verbally in English and translated later was often not retained or applied by the cleaners.
What happened
The company says the dashboard "has had a huge impact on customer retention, referrals, and increased ongoing revenue" and that its cleaners are seeing more tips; no figures are given. Company-told.
Quoted in the source: Dallas Sunrise Maids (post by Sandra Moreno, sales and marketing lead). Source: Dallas Sunrise Maids blog: How Our Plano House Cleaning Business Is Using AI (2023-11-13) · Added 2026-10-19.
How to set it up yourself
- What Dallas Sunrise Maids does: inspection notes and client complaints go into one dashboard that names the team, shows a photo of the house and translates the feedback into Spanish, so repeat problems stand out.
- Start with one shared sheet: date, client, team, area of the house, issue keyword, who reported it, and a column for the translated note.
- Use the prompt below each week to translate the new notes and group them by team and keyword; if you want it automatic, connect your form and the sheet with Make.
- Show each team its own rows before their next visit to that home, and look at which keywords repeat across teams to decide what to retrain.
Copy-paste prompt
Here are this week's quality notes and complaints for {COMPANY NAME}, a house cleaning company: {PASTE ROWS: date | client | team | area | note}. 1) Translate each note into {LANGUAGE} in plain words a cleaner would use. 2) Group them by team and by issue (e.g. dust left on baseboards, missed bathroom), with counts. 3) List any issue that appears for more than one team or more than twice for the same home. Don't add issues that aren't in the notes.The $39 Plumbing & HVAC AI Starter Kit has ready-to-use call scripts, missed-call texts, estimate follow-ups and review templates, built from 18 real, sourced setups. Instant download, 30-day refund.
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Tools used
Make
Visual workflow automation platform with AI integrations.
From Core $12/mo billed annually or $16/mo billed monthly (10,000 credits/mo) (checked 2026-10-18)
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Checked prices: Make: from Core $12/mo billed annually or $16/mo billed monthly (10,000 credits/mo) (verified 2026-10-18)
Rather not do it yourself?
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