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Let staff who speak English as a second language polish client emails with Gemini, and keep proposals human

who Avalon Landscapes, a commercial landscape and construction company in Meridian, Idaho, with 88 employees (general manager Michael Martin, director of operations Alex German), in Lawn & Landscape's 2025 Tech Report

What it does

Google's Gemini helps employees who speak English as a second language, or who want a professional AI eye, smooth out the language when they write emails to clients. AI also helped write the new job descriptions and saves time updating policies and procedures. The company does not use AI to create proposals, because every design/build project is different and not exactly measurable like mowing 1,000 square feet for a set rate per hour, German says.

Tool cost

Google Gemini free plan available; Google AI Plus $4.99/mo

Setup

Easy · or we do it from $149/mo

Tools

Google Gemini

Customer questionsOperationsHome Services & Trades

The problem

Some employees speak English as a second language or want a professional eye on an email before it reaches a client, and when job positions shifted to fit the company's new business management platform, the roles needed new descriptions.

What happened

No figures are given. Company-reported.

Quoted in the source: Michael Martin, general manager, and Alex German, director of operations, Avalon Landscapes. Source: Lawn & Landscape: Tech Report 2025 (June 2025 issue) (2025-06-05) · Added 2026-10-19.

How to set it up yourself

  1. What Avalon does: staff can paste a client email draft into Gemini to smooth the language before they send it; managers used AI to rewrite job descriptions and update policies. Proposals stay with people.
  2. Give employees the prompt below and one rule: they write the facts, Gemini only fixes the language, and they read the result before sending.
  3. Someone who writes more easily in Spanish can write the draft in Spanish and ask for English, then check that names, dates and quantities still match.
  4. Keep prices, scope and anything contractual out of this step, the way Avalon keeps proposals human.

Copy-paste prompt

Fix the English in this email to a client so it sounds clear and professional, but keep it short and friendly and keep every fact, date, quantity and name exactly as I wrote it. Don't add promises or apologies I didn't write. If I wrote it in {LANGUAGE}, translate it into English. Then list what you changed. Email: {DRAFT}
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Tools used

Google Gemini

Google's AI assistant, integrated with Gmail, Docs and Workspace.

From $4.99/mo (Google AI Plus); free plan available (checked 2026-10-18)

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Some tool links may be affiliate links. Disclosure

Checked prices: Google Gemini: from $4.99/mo (Google AI Plus); free plan available (verified 2026-10-18)

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