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Let Brook answer overflow and after-hours salon calls so the floor stays with guests
Vivian Yeh, owner of Josephine's Salons + Spas (two Houston locations), as told in a Brook AI case study
Brook handles overflow and after-hours voice calls in a polished brand tone, books through the salon software, keeps working during outages, and flags first-time guests so staff can follow up personally.
See the vendor’s pricing
Easy · or we do it from $497
Brook AI, Phorest
The problem
High call volume pulled the front desk away from in-salon guests at a luxury, high-touch salon that needs staff fully present on the floor.
What happened
As reported by Brook: 20% increase in team productivity and 12% revenue growth. Yeh is quoted that Brook's summaries save time because the team already knows what the client needs.
Vendor case study Quoted in the source: Vivian Yeh, Owner, Josephine's Salons + Spas. Source: Brook AI case study: Josephine's Salons + Spas · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Set Brook (or similar) to overflow + after-hours first, not all-day.
- Match the greeting and policies to your brand voice.
- Flag new guests for a human welcome call.
- Review nightly summaries instead of listening to voicemail.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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