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Let an AI agent make gym billing follow-up calls and transfer live members to staff
Club 24 Concept Gyms, 7 locations in Connecticut
An AI agent answers inbound questions about hours, pricing and programs, and places outbound reminder calls to members with expired or declined cards, transferring to staff when a member picks up with a payment issue.
See the vendor’s pricing
Medium · or we do it from $497
Replify
The problem
Staff spent hours dialing members with failed payments and answering routine calls.
What happened
Replify reports, as reported: 6,000+ calls a month automated, including 3,010 billing follow-up calls, saving 65 staff hours a month.
Vendor case study Quoted in the source: Val Nepomuceno, director of operations, Club 24 Concept Gyms. Source: Replify customer story · Added 2026-10-13. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Export the list of failed or expired payments weekly.
- Write a short, polite reminder script with a pay link.
- Transfer live pickups to a trained person for the money talk.
- Track recovered payments vs. calls made.
Copy-paste prompt
You are calling on behalf of {GYM} about a membership payment that didn't go through. Be brief and friendly. Offer to transfer to a team member or text a secure link to update the card. Never discuss amounts beyond what's listed: {DETAILS}.Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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