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Run a Pilates studio front desk with a booking chatbot plus a small remote team

who Reina Offutt, owner of RTR Pilates (six locations around Washington, D.C., 1,700+ members)

The problem

Front-desk staff were hard to train and keep across several studios.

What happened

As reported by BFS Network: about 80% of front-of-house tasks are automated; a remote team of four handles the roughly 20% who need more help.

News report Source: BFS Network (2025-09-26) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.

How to set it up yourself

1. Put location-specific details in (parking, holiday hours).
2. Point QR codes at the self-service site.
3. Keep a small human team for the 20% who need it.

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