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Let AI answer website chat questions at a salon and learn from the front desk's replies when it doesn't know
Amy Murphy, owner of Entourage Salon in Flanders, New Jersey, in Salon Today
Murphy uses Valise Suite to handle live-chat questions coming into Entourage Salon. If a client asks something the AI can't answer, it replies "That's a good question. Let me get back to you," and gets the front desk to type in the response. The AI adds that response to its information base, so next time it answers on its own.
Easy · or we set it up for $197
Valise Suite (Valise AI)
The problem
Questions come in through the salon website's live chat while the front desk is busy, and with several front-desk staff, each one answers the same question in their own way.
What happened
No numbers given. "If we have five front desk staff, they'll each answer the question in their own way," Murphy says. "The AI answers in the way I want that question answered." She adds, "Sometimes people don't want to talk to a human." The article is from 2022; check the tool's current features and price.
Quoted in the source: Amy Murphy, owner, Entourage Salon. Source: Salon Today: How AI Can Transform Your Salon (2022-08-18) · Added 2026-11-03.
How to set it up yourself
- What Entourage Salon does: Valise Suite answers website chat questions; when it can't, the front desk answers and the AI adds that answer to what it knows.
- Pull the 20 questions clients ask most (prices, parking, cancellation policy, how long a color takes) and write the answer you want given, word for word. The prompt below helps.
- Pick a website chat tool that hands off to staff when it doesn't know and lets you add answers to its knowledge base (the source used Valise Suite in 2022).
- Load your answers, then ask it your own tricky questions and fix anything it gets wrong.
- Each week, read the questions it had to hand off and add the best answers, so the front desk sees fewer repeats.
Copy-paste prompt
I own {SALON NAME} in {TOWN}. Here are notes on our services, prices, policies and parking: {PASTE NOTES}. Write a list of the 20 questions clients most often ask a salon, each with a short, friendly answer in my voice using only these notes. Where the notes don't cover it, write 'ASK THE FRONT DESK' instead of guessing.We set up one AI automation in your tools, live within 48 hours of getting access, for $197. No call needed. Founding price for our first 10 customers (regular $297).
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