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Let a website chatbot answer questions, give prices and book cleanings on weekends when nobody is logged in
Adel Majd, owner of 416 So Clean (carpet and upholstery cleaning) and Air Force (duct cleaning) in the Toronto area, about $1.5 million in revenue and 20 to 25 employees, on the Huge Transformations Podcast
"Over the weekends, if I'm not logged in or somebody else is not logged in, we had our chatbot right now answers all the questions, gives them the pricing, schedule them in directly, give them dates available," Majd says. The rest of the customer journey is built around his CRM: replies to new leads from sites like Angi, follow-ups, booking confirmations by email and text, a reminder three days before, an on-the-way text and call, check-ins after the job and a referral ask a week later. The episode doesn't name the chatbot product, and he has a full-time IT person whose job is automation and simplification.
The chatbot product isn't named; prices not checked here. ChatGPT Free $0; Go $8/mo; Plus $20/mo to draft its answers with the prompt below
Medium · or we do it from $149/mo
Varies
The problem
People want an immediate response, and over the weekend nobody in the office may be logged in to answer a new inquiry.
What happened
He says people want that immediate response, "and it's there." He credits the constant communication (most of it CRM automation, not AI) with referrals and positive reviews, and says moving the reminder from the day before to 72 hours ahead lets the company refill spots when customers have a conflict. No figures are given for the chatbot. Owner-told.
Quoted in the source: Adel Majd, owner, 416 So Clean and Air Force. Source: Huge Transformations Podcast: 8: The Adel Majd Episode (2025-02-27) · Added 2026-10-19.
How to set it up yourself
- What 416 So Clean does: on weekends a website chatbot answers questions, quotes prices and books customers into open dates; the CRM sends confirmations, a 3-day reminder, an on-the-way text and follow-ups after the job.
- Write down what the chatbot may say: your services, your price list or price ranges, your service area, what you need to know before booking (rooms, square footage, pets, stains) and what always goes to a person.
- Use the prompt below to turn that into the chatbot's instructions, connect it to your real booking calendar, and test it with ten questions your customers actually ask.
- Read every weekend conversation on Monday morning for the first month and fix any answer or price it got wrong before you leave it on its own.
Copy-paste prompt
Write instructions for a website chatbot for {COMPANY NAME}, a {SERVICE, e.g. carpet and upholstery cleaning} company serving {AREA}. It may only use these facts: services {SERVICES}, prices {PRICE LIST OR RANGES}, what we need before booking {DETAILS}, open booking link {BOOKING LINK}. It answers questions, gives the listed price or range, and books the customer into an available date. It never invents a price or promises a stain will come out, and it hands off to a person (collect name and phone) for {HANDOFF CASES, e.g. complaints, commercial jobs, water damage}. Friendly, short answers.The $39 Plumbing & HVAC AI Starter Kit has ready-to-use call scripts, missed-call texts, estimate follow-ups and review templates, built from 18 real, sourced setups. Instant download, 30-day refund.
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Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. Terms. We reply within 1 business day.
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