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Hand gym ad leads on WhatsApp to an AI agent that answers questions by program and books trial classes
Damian T. (surname not given), who runs Edge CrossFit in San Juan del Río, in a ConverzIA case study
Since December 2024, ConverzIA's AI agent has handled the gym's WhatsApp conversations: qualifying leads from its campaigns, answering questions by program type (kids, teens, seniors) and booking trial classes directly, with different flows depending on who it is talking to.
ConverzIA: price not in our data. DIY alternative: ChatGPT Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (our DIY build)
Easy · or we do it from $149/mo
ConverzIA, WhatsApp
The problem
He was answering WhatsApp leads from his ad campaigns himself, often after hours. "I tried hiring people to help, but that turned into a worse problem — people stealing contacts and taking a long time to answer back," he says. "I found myself on the phone all the time."
What happened
Per ConverzIA, from May 2026 (when it started measuring what the AI does) the agent handled 492 conversations, 98% of them reached their goal with no human needed, and it booked 100 trial classes with about an 89% show-up rate. "Now I can focus on other aspects of the business — and it's actually cheaper than having full-time employees handling my messages," he says. This is ConverzIA's own case study about its product, so treat the figures as vendor-reported.
Quoted in the source: Damian T., Edge CrossFit. Source: ConverzIA case study: Edge CrossFit · Added 2026-10-20.
How to set it up yourself
- What Edge CrossFit does: a ConverzIA AI agent answers the gym's WhatsApp leads from its ad campaigns, qualifies them, answers by program (kids, teens, seniors) and books trial classes. The steps below are our DIY build, not ConverzIA's setup.
- Write a one-page fact sheet: programs and ages, trial offer, class times, prices and location.
- When a lead messages, paste it into ChatGPT with the fact sheet and the prompt below to get a draft reply that offers two trial times from your real schedule.
- A person checks and sends each reply and books the trial in your scheduling system. Once a week, look at which questions come up most and add the answers to the fact sheet.
Copy-paste prompt
You draft WhatsApp replies to new leads for {GYM NAME} in {TOWN}. Fact sheet: {PROGRAMS AND AGES, TRIAL OFFER, CLASS TIMES, PRICES, ADDRESS}. Lead message: {MESSAGE}. Write a short, friendly reply under 60 words that answers their question for the right program, asks one question about their goal, and offers two trial class times from the fact sheet. Use only the fact sheet; never invent prices, times or results. If the answer isn't there, write [ASK].One short email a day: 3 new AI use cases from real small businesses, each with its source and setup steps, plus a Tool of the Day. Free, no spam, unsubscribe anytime.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. Terms. We reply within 1 business day.
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