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Connect the gym's phone and text inbox to ChatGPT so staff get a shift catch-up and faster lead replies
Cam Lothridge, franchise owner of Orangetheory Fitness in Warner Robins, Georgia, quoted in a RingCentral press release
The RingCentral plugin for ChatGPT reads the studio's customer texts, emails and conversations, summarizes them into next steps for each shift, and shows which messages drive conversions and retention.
ChatGPT Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (plus the RingCentral plan the studio already pays for)
Medium · or we set it up for $197
ChatGPT, RingCentral
The problem
He used to sift through hundreds of texts and emails to see which leads were qualified, and staff spent about 45 minutes scrolling through conversations to catch up between shifts.
What happened
He says the plugin increased the studio's lead response rate by 50 percent and cut shift catch-up from 45 minutes to under five. These figures come from the vendor's press release.
Quoted in the source: Cam Lothridge, franchise owner, Orangetheory Fitness Warner Robins. Source: RingCentral press release (Business Wire via MarTech Series): RingCentral announces plugin for ChatGPT and MCP connectors for Claude (2026-09-11) · Added 2026-10-20.
How to set it up yourself
- What Orangetheory Fitness Warner Robins uses: RingCentral's plugin for ChatGPT, which summarizes customer texts, emails and conversations into next steps for staff. This is a vendor press release; the steps below follow RingCentral's own getting-started guide.
- In ChatGPT, open the plugin directory, search for RingCentral and install the Phone plugin (calls, voicemail, SMS, fax), then sign in with your RingCentral account. If your company account blocks plugins, ask your admin to enable it rather than working around it.
- Check it works by asking, as RingCentral suggests, "Did I miss any calls today?" Then paste the prompt below at the start of each shift to get the catch-up list.
- Have the person on shift work the list top to bottom, reply to new leads first, and spot-check a few summaries against the real messages each week before you rely on it.
Copy-paste prompt
Using my RingCentral calls, voicemails and texts since {LAST SHIFT START TIME}, give me a shift catch-up for our studio: 1) new leads who haven't had a reply yet, oldest first, with what they asked; 2) members waiting on an answer (billing, booking, freezes); 3) anything urgent or upset. For each, one line on the next step and a short draft reply I can edit. Don't send anything; I'll review every reply first.We set up one AI automation in your tools, live within 48 hours of getting access, for $197. No call needed. Founding price for our first 10 customers (regular $297).
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Tools used
ChatGPT
General AI assistant for writing, research, brainstorming and analysis.
From Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (checked 2026-10-20)
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Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-10-20)
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See the $197 Quick-WinNeed more than one automation or ongoing care? Bigger setups: $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. We reply within 1 business day.
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