← All use cases · Plumbing, HVAC & trades
Auto-draft Google review replies when you get a hundred a week
John Wilson, CEO of Wilson Companies (Wilson Plumbing and Heating), co-host of the Owned and Operated podcast
They nicknamed their AI "Karen" and use it across departments. Marketing uses it for copy, images and social. A webhook auto-responds to Google reviews to cut bandwidth. They also use AI to enhance sparse invoice and estimate descriptions so customers understand the work. Call-center FAQ and inbound chat booking into ServiceTitan were in progress, not live voice answering.
See the vendor’s pricing
Easy · or we do it from $497
Varies
The problem
The company gets about a hundred Google reviews a week, too many for the marketing team to answer by hand, and techs write thin estimate and invoice notes.
What happened
Self-reported on Owned and Operated: review replies take less bandwidth at roughly 100+ reviews a week, and estimate writing is a daily use. No revenue figures given. Co-host Jack Carr said he hated talking to an AI phone agent as a caller.
Told by the owner Source: Owned and Operated podcast (2026-01-30) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
5 new AI use cases every morning. Free. No spam, unsubscribe anytime.
How to set it up yourself
- Wire a webhook so new Google reviews get a draft reply for approval.
- Paste thin invoice notes into AI and keep a human edit before the customer sees them.
- Hold off on live voice answering until you have tried it yourself as a caller.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
Get this set upRelated for Plumbing, HVAC & trades
Use an AI receptionist as a 'better voicemail' for off-hours calls
The owner reports mixed caller reactions: many hang up on hearing it's AI, and it once offered days with no availabil…
JobberNotice what customers notice: an HVAC contractor's AI answers after hours
A customer's first-hand account of what an after-hours AI line feels like from the caller's side.
via X post by @JBlunt1018 · 2026-05-12Respond to every inquiry within 60 seconds with an AI lead responder
The owner says close rate went up; also warns DIY Zapier builds took more time than they saved.
via Reddit r/AiForSmallBusinessRunning something like this in your business? Submit your use case and we'll credit you with a link.
Get one proven AI setup a week
5 new AI use cases every morning. Free. No spam, unsubscribe anytime. Privacy