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Answer most member questions with an AI agent built on your own help articles
Synergym, a 170+ location gym chain (enterprise example; the setup works the same for one gym)
HubSpot's Breeze Customer Agent answers member questions from a knowledge base the team maintains and hands off when it can't find a clear answer or the member asks for a person.
From $20/mo (checked prices)
Medium · or we do it from $497
HubSpot (Breeze AI)
The problem
Three support staff were losing ground to an inbox of pricing, freeze and location questions.
What happened
HubSpot reports, as reported: 85% of member requests resolved without a human, about 4,000 hours saved a year, and answers in under an hour.
Vendor case study Quoted in the source: Viano, Synergym. Source: HubSpot customer story · Added 2026-10-13. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Write short help articles for your top 20 questions (prices, freezes, cancellations).
- Turn on an AI agent that answers only from those articles.
- Set handoff rules: no clear answer, or the member asks for a person.
- Add an article every time the agent hands off the same question twice.
Copy-paste prompt
You help members of {GYM}. Answer only from the help articles provided. If the answer isn't there, or the member asks for a person, hand off politely. Keep answers under 4 sentences.Tools used
HubSpot (Breeze AI)
CRM and marketing platform with built-in AI tools.
From Marketing Hub Starter $20/mo/seat (limited-time new-customer promo from $7) (checked 2026-10-13)
Visit site →Some tool links may be affiliate links. Disclosure
Checked prices: HubSpot (Breeze AI): from Marketing Hub Starter $20/mo/seat (limited-time new-customer promo from $7) (verified 2026-10-13)
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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