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Answer every PT call with an AI receptionist that qualifies goals, not just symptoms
Dat Cao, founder of Native Physical Therapy (Annapolis, Maryland)
Smith.ai’s AI Receptionist answers 24/7, blocks spam, asks custom qualification questions that surface deeper goals (e.g. picking up a grandchild, not just “knee pain”), and emails Dat a summary within seconds.
From $150/mo (checked prices)
Easy · or we do it from $497
Smith.ai
The problem
As a solo athletic PT, about 25% of patients booked online but many preferred to call during sessions he could not interrupt, and awkward callback openers lost context.
What happened
Quoted: Dat Cao, founder, Native Physical Therapy. He reports a 100% booking rate from leads who leave messages through the AI Receptionist, less phone anxiety during treatments, and savings versus a ~$1,500/mo hire.
Vendor case study Source: Smith.ai case study: Native Physical Therapy · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Write qualification questions that ask what pain blocks in real life.
- Forward unanswered and after-hours calls to the AI.
- Read summaries between patients and call hot leads first.
- Add FAQs (directions, parking) when the same questions repeat.
Tools used
Smith.ai
Virtual receptionist service combining AI and live agents.
From $150/mo (AI Receptionist Pro); free tier with 25 calls/mo (checked 2026-10-13)
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Checked prices: Smith.ai: from $150/mo (AI Receptionist Pro); free tier with 25 calls/mo (verified 2026-10-13)
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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