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Answer every gym call with an AI agent that books tours and hands off to staff
Gold's Gym Idaho, 3 clubs (~12,000 members), told by its regional sales director
A separate AI phone agent per club asks member or prospect first, answers questions (pool temperature, hours), books tours on Google Calendar with a lead alert in the CRM, and live-transfers anyone who needs a person.
See the vendor’s pricing
Medium · or we do it from $497
Replify, Google Calendar
The problem
The front desk struggled with phones: callers waited on hold, and prospects left no name or number.
What happened
Replify reports, as reported: 4,127 conversations in Q2 2026, 410 qualified leads, 2,293 live transfers, and higher member friendliness scores after the desk stopped juggling calls.
Vendor case study Quoted in the source: Jodi Donoghue, regional director of sales and marketing, Gold's Gym Idaho. Source: Replify customer story (2026-09-14) · Added 2026-10-13. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- List the questions your desk gets most and their answers.
- Make the first question 'are you a member?' so prospects get a sales path.
- Connect tour booking to your calendar and CRM.
- Route billing and anything sensitive to trained staff.
- Review transfers weekly and add missing answers.
Copy-paste prompt
You answer the phone for {BUSINESS}. First ask if the caller is a current customer. Answer only from: {HOURS/PRICES/FAQ}. For new prospects, offer to book a visit at {CALENDAR}. If unsure or the caller asks for a person, transfer to {STAFF}.Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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