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Stop phone interruptions at a small insurance agency with an AI receptionist that routes calls and blocks vendor spam
O'Connor Insurance Associates, an 11-person independent agency in North Carolina, quoting president Michelle O'Connor in a Sonant case study
Sonant's AI receptionist, which the agency named 'Quinn,' answers calls, routes them to the right person with custom rules, and blocks vendor sales calls. Launched in February 2024 after pre-launch testing, with scripts prepared to explain the AI to customers.
See the vendor’s pricing
Easy · or we do it from $149/mo
Sonant
The problem
The agency handled 700+ calls a month, and staff kept stopping insurance work just to answer and transfer calls. An earlier AI phone product failed so badly she never deployed it.
What happened
As reported by Sonant: 8x ROI on monthly spend, 58+ hours a month freed up, over 90% call-handling accuracy and 100% of vendor spam calls blocked. Some customers resisted at first but most adapted quickly; O'Connor: 'Quinn provides somebody on my team that doesn't take PTO.'
Quoted in the source: Michelle O'Connor, president, O'Connor Insurance Associates. Source: Sonant case study: How O'Connor Insurance achieved 8X ROI in 30 days (2026-08-11) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Count monthly calls and how many are just transfers or vendor pitches.
- Write routing rules: who gets which call type, and when to take a message.
- Test thoroughly before launch and prepare a short script explaining the AI to clients.
- Choose a vendor with responsive support; drop one that can't fix problems fast.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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