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Replace after-hours human attendants with a customizable AI receptionist at a law firm
Ira Grolman, attorney at Grolman LLP (Boston)
Ira moved the firm to a digital phone system that forwards calls to Upfirst’s AI answering service on a schedule. He customized the bot with the firm’s practice areas, hours, questions and rules so after-hours callers get a competent intake and he gets transcripts and summaries by email.
See the vendor’s pricing
Medium · or we do it from $497
Upfirst
The problem
After hours the firm paid a traditional human attendant, and even leaving a message could take about three minutes—longer than callers wanted for time-sensitive legal matters.
What happened
Quoted: Ira Grolman, attorney, Grolman LLP. Clients reach a polite receptionist 24/7 without long message-taking; messages and call summaries land in his inbox; he cut the cost of basic after-hours message-taking and says he demos the bot to other professionals because he “can barely believe it exists.”
Vendor case study Source: Upfirst customer story: Grolman LLP · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Map after-hours and overflow forwarding on your phone system.
- Load practice areas, hours, intake questions and escalation rules into the AI.
- Have it email transcripts and summaries to the attorney on duty.
- Test with real after-hours callers before cutting the human attendant.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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