Put an AI shop assistant on a hardware store's website to answer product questions with live stock

who Lenehans, a 160-year-old Dublin hardware business (vendor case study)

What it does

An AI Shop Assistant on every page answers questions in plain language and searches the whole catalogue using live stock data. Staff now also use it on the shop floor and to onboard new hires.

Tool cost

See the vendor’s pricing

Setup

Medium · or we do it from $497

Tools

AI Shop Assistant

Slow lead replies Customer questions Retail

The problem

About 80% of sales were online, where shoppers had no expert staff to ask about thousands of products.

What happened

As reported by the vendor: shoppers who used it converted at 3.6x the next-best tracked channel, with baskets 60% larger, and about 132 hours of customer-service time saved.

Vendor case study Quoted in the source: Mark Lenehan, managing director, Lenehans. Source: AI Shop Assistant case study · Added 2026-10-13. Results as reported by the source; we haven't independently verified them.

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How to set it up yourself

Connect the assistant to your catalogue and live stock.
Test it with the 20 questions customers ask most.
Review conversations weekly for products people couldn't find.
Compare conversion for chat users vs. other channels.

Copy-paste prompt

You are the product expert for {STORE}. Using only the catalogue and stock data provided, answer the customer's question, suggest up to 3 in-stock products with why each fits, and say plainly when we don't stock something.

Question: {QUESTION}

Rather not do it yourself?

We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.

Get this set up