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Name your call-center AI Piper and let it book plumbing jobs as a force multiplier
Melissa Mohr, CRM specialist at Superior Plumbing (Atlanta area), in a ServiceTitan success story
ServiceTitan’s AI Virtual Agent—named Piper by the call center—answers as a frontline or fallback agent, books and reschedules, asks programmed questions (including cold-weather tips), and escalates when needed.
See the vendor’s pricing
Medium · or we do it from $497
ServiceTitan AI Virtual Agent
The problem
Superior overstaffed CSRs from early morning to 9 p.m. to keep hold times near zero, yet CSRs still drowned in follow-up busywork and turnover stayed high.
What happened
Quoted: Melissa Mohr, CRM specialist, Superior Plumbing. Piper averaged an 80% booking rate as a frontline taker (~30% escalation) and ~70% as fallback. CSR headcount fell from six full-time plus one part-time to three full-time plus Piper; for the first time in 40 years no CSR worked Thanksgiving or Christmas.
Vendor case study Source: ServiceTitan success story: Superior Plumbing (2026-02-02) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Position the agent as a force multiplier, not a replacement—run a naming contest.
- Program only what you trust; expand scope as booking quality holds.
- Use it for holidays and weather spikes first.
- Move after-hours answering from a third-party service onto the agent when ready.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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