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Let an AI voice agent take refill and status calls at an independent pharmacy
Hells Canyon Pharmacy, an independent community pharmacy in Lewiston, Idaho, quoting owner Andy Pottenger in a TJM Labs case study
TJM Labs' voice agent takes the refill/status option on the phone menu: it identifies the patient, reads their active prescriptions from the pharmacy system, answers status questions, submits refills, and queues prescriber renewal requests for staff. It went live 15 days after one scoping meeting.
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TJM Labs voice AI
The problem
The pharmacy serves largely elderly patients who call about refills and prescription status, and staff could no longer answer every call themselves.
What happened
As reported by TJM Labs: 749 calls and 380 refill requests handled in the first 30 days without staff, and the pharmacy went from about 300 to 600 scripts a day. Pottenger: 'We want to be the pharmacy that picks up the phone, but it just wasn't humanly possible anymore.'
Quoted in the source: Andy Pottenger, owner, Hells Canyon Pharmacy. Source: TJM Labs case study: Hells Canyon Pharmacy voice AI launch in 15 days (2026-09-10) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Find the one call type that eats the most phone time (refills, order status, hours).
- Give that single option on your phone menu to the AI and keep everything else with staff.
- Connect it read-only to your system first, then allow it to submit requests for staff to finish.
- Check a sample of calls weekly, especially with older callers.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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