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Have ChatGPT draft a driver accident-report policy and warehouse-safety policies for a flower shop, then tweak them
Cameron Pappas, owner and president of Norton's Florist in Birmingham, Alabama, interviewed by the Society of American Florists (2023)
Pappas asked ChatGPT to write an accident-report policy for drivers, and has also used it to write warehouse-safety policies. He uses it for product descriptions too, telling it to keep them to three sentences, and never pastes AI copy straight in: "I always tweak it."
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The problem
A delivery driver was in an accident and "just didn't take all the right pictures and do everything he needed to do." The shop had no written steps for drivers to follow.
What happened
On the warehouse-safety policies: "I had very little edits," he said. No time or cost figures given. Self-reported to SAF in 2023.
Quoted in the source: Cameron Pappas, owner and president, Norton's Florist. Source: Society of American Florists: 5 Ways to Save Time With AI (2023-08-16) · Added 2026-11-04.
How to set it up yourself
- What Norton's Florist does: after a driver accident, Cameron Pappas had ChatGPT write an accident-report policy for drivers, and later warehouse-safety policies.
- List what actually goes wrong in your shop (missed photos after an accident, unsafe cooler or ladder use) and what you want people to do instead.
- Paste that into ChatGPT with the prompt below and ask for a one-page policy in plain language.
- Read it line by line and edit it to match how your shop really works. Pappas always tweaks AI drafts. Check anything legal or insurance-related with your insurer.
- Print it, keep a copy in each delivery van, and walk your team through it (our suggestion).
Copy-paste prompt
You are helping {SHOP NAME}, a flower shop with delivery drivers. Write a one-page accident-report policy for drivers in plain language: what to do first for safety, who to call, which photos to take (list them), what information to collect from the other driver and witnesses, and what to fill in when back at the shop. Use these notes about how we work: {PASTE NOTES}. Don't invent legal requirements; list anything I should check with my insurer.We set up one AI automation in your tools, live within 48 hours of getting access, for $197. No call needed. Founding price for our first 10 customers (regular $297).
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Tools used
ChatGPT
General AI assistant for writing, research, brainstorming and analysis.
From Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (checked 2026-11-03)
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Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-11-03)
Rather not do it yourself?
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See the $197 Quick-WinNeed more than one automation or ongoing care? Bigger setups: $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. We reply within 1 business day.
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