Give property managers Claude in Chrome and a schedule database so AI answers renter questions and helps book tours
Jonathan Miradi, a property manager at Wilbur Properties in Palo Alto, California (about 800 residential units), in Palo Alto Online
The company's managers use Anthropic's Claude in Chrome. Miradi set up a database that lets the AI answer questions and check property managers' schedules to help arrange apartment tours; when it can't answer a question, it alerts a property manager.
Claude $17/mo billed annually ($20 monthly) · The article doesn't say which Claude plan the company uses.
Medium · or we set it up for $197
Claude, Claude in Chrome, Custom schedule and Q&A database
The problem
Routine renter questions and tour scheduling consume a property manager's day.
What happened
Managers have used it since July. No figures. "A lot of time, there's a sentiment that AI can replace workers," Miradi said. "That's not what I'm trying to do." Next he wants it to work through the company website so it can respond to tenants and prospective renters directly.
Quoted in the source: Jonathan Miradi, property manager, Wilbur Properties. Source: Palo Alto Online: How AI is changing the apartment search: Is it working? (2026-10-07) · Added 2026-10-29.
How to set it up yourself
- What Wilbur Properties used: Claude in Chrome for its property managers, plus a database Miradi built with answers and managers' schedules so the AI can help arrange tours.
- Put your common renter answers (pets, parking, deposits, application steps, each unit's features) and each manager's tour availability in one shared sheet or doc.
- Install Claude in Chrome from the Chrome Web Store (check which Claude plans include it), and let managers use it on renter emails with the prompt below.
- Tell it to flag any question the sheet doesn't answer for a manager instead of guessing, and keep a person approving every reply and tour time at first.
- Check your state's rules on AI in apartment marketing before letting it reply to renters directly.
Copy-paste prompt
You help the leasing team at {COMPANY NAME}. Using only the answers in {SHEET OR DOC NAME} and the tour availability for {PROPERTY}, draft a reply to this renter message: {PASTE MESSAGE}. Offer two tour times from the available slots. If the message asks anything the sheet doesn't answer, say a property manager will follow up and list the question as NEEDS MANAGER. Follow fair housing rules: describe the property, not who should live there.We set up one AI automation in your tools, live within 48 hours of getting access, for $197. No call needed. Founding price for our first 10 customers (regular $297).
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Tools used
Claude
AI assistant for writing, long documents, analysis and coding help.
From $17/mo billed annually ($20 monthly) (checked 2026-10-30)
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Checked prices: Claude: from $17/mo billed annually ($20 monthly) (verified 2026-10-30)
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