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Cut a family law firm's missed calls with an AI intake agent and measure the leak first
STG Divorce Law, P.C., an Illinois family law firm (about 50 people), as told in a Lexidesk case study quoting managing partner Raiford Palmer
Lexidesk's AI intake agent, Emma, answers inbound calls, runs qualification and lets prospects self-schedule consultations, working alongside the firm's HubSpot lead management.
See the vendor’s pricing
Medium · or we do it from $497
Lexidesk, HubSpot
The problem
The firm missed an average of 33 calls a month before any intake conversation could start, with the miss rate peaking at 18.3%. It had no reliable way to tell which missed calls were qualified prospects.
What happened
As reported by Lexidesk: the missed-call rate fell from 13.7% to 3.7% in three months, about 24 more calls answered a month, and reached 1.8% by March 2026. Palmer: 'To me, the drop in missed calls alone is a win, especially over time.'
Vendor case study Quoted in the source: Raiford Palmer, Managing Partner, STG Divorce Law, P.C.. Source: Lexidesk case study: STG Divorce Law · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.
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How to set it up yourself
- Pull three months of missed-call data so you have a baseline.
- Point the AI intake agent at calls your team currently misses.
- Keep qualification loose at first and let attorneys judge fit on the consult.
- Review the missed-call rate monthly, not just the first week.
Rather not do it yourself?
We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.
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