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Catch missed and after-hours dental calls so answer rates climb past 70%

who Drs. Ben and Jonathan Geleris, owners of Walnut Creek Dentists (Walnut Creek, CA), on the Dental Marketing Goat podcast

What it does

They run an AI receptionist on missed and after-hours new-patient calls. It books into the schedule, captures only the intake data they need, and they review call recordings in their tracking platform.

Tool cost

See the vendor’s pricing

Setup

Medium · or we do it from $497

Tools

SMC AI receptionist, June Portal

The problem

Staffing gaps dropped their call answer rate as low as 45%, so spending more on marketing just filled voicemail.

What happened

Self-reported on the podcast: answer rates rose to 70%+. In one month the host cited, 12 of 13 missed new-patient calls booked. They estimate about 10–15 extra new patients a month from the AI layer.

Told by the owner Source: Dental Marketing Goat #271: Drs. Ben and Jonathan Geleris, Walnut Creek Dentists (2026-05-27) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.

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How to set it up yourself

  1. Measure your current answer rate before you buy anything.
  2. Start the AI on missed and after-hours calls only, not the whole day.
  3. Listen to the first week of recordings and fix wrong answers.
  4. Only raise ad spend once answer rates are back above ~70%.

Rather not do it yourself?

We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.

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