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Build your own client-feedback app with Claude Code instead of paying for an NPS tool

who High Rock Accounting in Scottsdale, Arizona (eight people); COO Ashley Rhoden built it, CEO Liz Mason quoted

What it does

Rhoden used Claude to plan it and Claude Code to write an app tied to their Karbon practice-management system. It asks clients for feedback after big projects or monthly and feeds scores back to the team.

Tool cost

From $17/mo (checked prices)

Setup

Advanced · or we do it from $497

Tools

Claude, Claude Code, Karbon

Customer questionsProfessional Services

The problem

Their paid client-satisfaction and NPS programs cost too much for the data they got.

What happened

As reported by the Journal of Accountancy: it took four or five hours to build, costs little beyond a Claude team account, and shows client satisfaction in real time.

News report Source: Journal of Accountancy (2026-08-01) · Added 2026-10-14. Results as reported by the source; we haven't independently verified them.

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How to set it up yourself

  1. Describe what you want in a detailed prompt and ask Claude for a project plan.
  2. Have Claude Code write the integration.
  3. Ask Claude to explain each roadblock.
  4. Start with one survey trigger.

Copy-paste prompt

I run an accounting firm on Karbon. Plan a small app that asks each active client for a 1-10 score after a project closes or monthly, and writes results back. List the steps, services and costs.

Tools used

Claude

AI assistant for writing, long documents, analysis and coding help.

From $17/mo billed annually ($20 monthly) (checked 2026-10-13)

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Some tool links may be affiliate links. Disclosure

Checked prices: Claude: from $17/mo billed annually ($20 monthly) (verified 2026-10-13)

Rather not do it yourself?

We'll set this up in your tools, in your voice, tested. Single use case $497. Satisfaction guarantee: we'll fix it until it works, or refund your setup fee. Terms. We reply within 1 business day.

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