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Answer bike-shop customers' texts and emails with ChatGPT and use AI search summaries for quick bike comparisons
Erik Blaty, manager at Spokes Giant of Little Rock, a bike shop in Little Rock, Arkansas, in the Arkansas Democrat-Gazette
He uses ChatGPT Plus to help with customer texts and emails, and Google's AI Overviews for quick bike comparisons he shows customers, double-checking them for accuracy.
ChatGPT Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (he uses Plus at $20/mo)
Easy · or we set it up for $197
ChatGPT, Google AI Overviews
The problem
Customers want comparisons between bikes, and researching the differences and writing up texts and emails takes time at the counter.
What happened
He says it saves him "a lot of time on searching," speeds up customer help and "spits out some pretty good verbiage" for what he shows the customer. No time or sales figures are given.
Quoted in the source: Erik Blaty, manager, Spokes Giant of Little Rock. Source: Arkansas Democrat-Gazette: Central Arkansas small businesses adopting artificial intelligence (Casey Mann) (2026-06-30) · Added 2026-10-20.
How to set it up yourself
- What Spokes Giant of Little Rock does: the manager uses ChatGPT Plus to help write customer texts and emails, and Google's AI Overviews for bike comparisons he double-checks before showing a customer.
- For a comparison, search the two models on Google, read the AI Overview, then open the brands' own spec pages and check every number (frame material, gearing, weight, price) before you show or send it.
- For a text or email, paste the customer's message and your checked facts into ChatGPT with the prompt below, and keep your own name and the shop's hours and policies in the draft.
- Read the draft before sending, fix anything that isn't true for your stock or service, and save the replies you like as templates for the questions you get every week.
Copy-paste prompt
I work at {SHOP NAME}, a bike shop in {CITY}. A customer wrote: {CUSTOMER MESSAGE}. Here are the facts I've checked: {MODELS, SPECS, PRICES, STOCK, SERVICE TIMES}. Write a friendly reply under 120 words for {text | email} that answers the question, compares the bikes only on the facts I gave, suggests one next step (test ride, fitting or a call) and invents no specs, prices or promises. If something they asked isn't covered by my facts, say I'll check and get back to them.We set up one AI automation in your tools, live within 48 hours of getting access, for $197. No call needed. Founding price for our first 10 customers (regular $297).
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Tools used
ChatGPT
General AI assistant for writing, research, brainstorming and analysis.
From Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (checked 2026-10-20)
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Checked prices: ChatGPT: from Free $0; Go $8/mo; Plus $20/mo; Pro $100/mo (verified 2026-10-20)
Rather not do it yourself?
The $197 Quick-Win: we set up one AI automation that saves you hours each week, in accounts you own, live within 48 hours of getting access. No call needed. Refund if it isn't live in 48 hours or isn't doing its job in the first 14 days. Founding price for our first 10 customers (regular $297). Terms.
See the $197 Quick-WinNeed more than one automation or ongoing care? Bigger setups: $149/mo with setup included (6-month minimum), or $497 pay-once. Satisfaction guarantee: we'll fix it until it works. Pay-once setups: or we refund your setup fee. $149/mo plan: cancel in the first 30 days and we refund your first month. We reply within 1 business day.
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